How to Buy
John’s Terms And Conditions
The
Paintings
All my work is painted on 4cm deep stretched canvas box frames. Some of the 4cm sides are 'wrap around' while others are single colour.
PLEASE CONTACT ME FOR PRICES
On request I’ll send
you a picture of the one you’re interested in showing it in ‘3D’ so you can see
the sides before finalizing your order.
Payment
(Credit/debit card and PayPal)
Because
I’m in France, payment online by credit/debit card and PayPal is much the
easiest payment solution for both of us. Credit/debit card payments are
securely processed by PayPal.
All my
prices are in Euros but currency conversion is automatic so payments may be
made from most countries and bank accounts worldwide. Paypal has a very high
level of security, customer privacy and protection, all transactions are
performed over maximum security SSL encryption and your card/bank details are
not stored or made available to us in any way.
If you don’t have a Paypal account just
contact me anyway….I’m sure we can work something out!
Postage & Packing
I’m based in France and for all shipments I use the excellent Colissimo service of the French post office. Costs will vary according to painting size and destination.
Please contact me on townsend.john@orange.fr so I can give you a specific quote. Here is a table of the approximate 2020 shipping costs worldwide :
Size of Painting |
Within France |
To UK & EU |
To Rest of Europe |
To ME & Africa |
To Rest of World |
30x30 40x40 |
€16 |
€24 |
€30 |
€39 |
€47 |
50x50 60x50 70x50 90x30 |
€18 |
€28 |
€34 |
€49 |
€60 |
100x40/50 120x40 80x80 |
€22 |
€32 |
€38 |
€59 |
€74 |
Delivery
My experience over the past few years has been that the package usually arrives between 5 and 20 days after the order
confirmation (this has included Japan, Australia and New Zealand), but please allow a maximum of 30 days for delivery. I will send
you a scan of the Colissimo confirmation slip with the tracking number so you can
check where it is as it travels towards you!
Cancellation / refunds
You may cancel your order for any reason up to 14 days after you receive the painting (the statutory minimum is 7 days). Notice of cancellation should be sent by email to townsend.john@orange.fr
You’ll readily understand that I must receive cancellations in writing. The painting must be returned in the original condition and shipped at your cost. It must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned painting has been received and checked, you will be issued a full refund, usually via the same payment method used for purchase.
Customer service
My
customer services number is +33 (0) 613 24 00 50 or email me at townsend.john@orange.fr and I’ll do everything I can to get back to you quickly and at the latest
within 7 days.
Although
I usually respond rapidly, as an artist’s run business I may be away and unable
to reply immediately to an order. If urgent - best to check by email rather than by phone.
Thanks
very much!