John Townsend

How to Buy

John’s Terms And Conditions

The Paintings

All my work is painted on 4cm deep stretched canvas box frames. Some of the 4cm sides are 'wrap around' while others are single colour. 

PLEASE CONTACT ME FOR PRICES 

On request I’ll send you a picture of the one you’re interested in showing it in ‘3D’ so you can see the sides before finalizing your order.

Payment   (Credit/debit card and PayPal)

Because I’m in France, payment online by credit/debit card and PayPal is much the easiest payment solution for both of us. Credit/debit card payments are securely processed by PayPal.

All my prices are in Euros but currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.

If you don’t have a Paypal account just contact me anyway….I’m sure we can work something out!

Postage & Packing

I’m based in France and for all shipments I use the excellent Colissimo service of the French post office. Costs will vary according to painting size and destination. 

Please contact me on john.townsendart@sfr.fr so I can give you a specific quote. Here is a table of the approximate 2017 shipping costs worldwide :

 

Size of Painting

Within France

To UK & EU

To Rest of Europe

To ME & Africa

To Rest of World

30x30

40x40

€14

€22

€28

€37

€45

50x50

60x50

70x50

90x30

€16

€26

€32

€47

€58

100x40/50

120x40

80x80

€20

€30

€36

€57

€72

Delivery

My experience over the past few years has been that the package usually arrives between 5 and 20 days after the order confirmation (this has included Japan, Australia and New Zealand), but please allow a maximum of 30 days for delivery. I will send you a scan of the Colissimo confirmation slip with the tracking number so you can check where it is as it travels towards you!

Cancellation / refunds

You may cancel your order for any reason up to 14 days after you receive the painting (the statutory minimum is 7 days). Notice of cancellation should be sent by email to john.townsendart@sfr.fr

You’ll readily understand that I must receive cancellations in writing. The painting must be returned in the original condition and shipped at your cost. It must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned painting has been received and checked, you will be issued a full refund, usually via the same payment method used for purchase. 

Customer service

My customer services number is +33 (0) 613 24 00 50 or email me at john.townsendart@sfr.fr and I’ll do everything I can to get back to you quickly and at the latest within 7 days.

Although I usually respond rapidly, as an artist’s run business I may be away and unable to reply immediately to an order. If urgent - best to check by email rather than by phone.

Thanks very much!